Nestlé Support Request

The NestléConnect.ca program allows eligible vendors to submit claims online for expired or damaged products.

The program includes eligible Nestlé Confectionary chocolate, beverage and nutrition products.

No Ice cream, frozen products, or water is included. These products are exempt from the program. Contact us here for more details on how to manage your concern.

What you need to know about Nestlé Connect program:


Canada Post Shipping Information:

Nestlé Connect provides Vendors the ability to send back their expired products for a refund with pre-paid postage available for their convenience.
  • Pack the product in its original packaging.
  • Print a copy of your request confirmation
  • Bring a copy of the shipping information letter for the post office.

All returns will be subject to the terms and conditions of the Nestlé Connect program policy.

Return By mail using Canada Post (prepaid postage is available):

  • Include a copy of the request confirmation along with your product.
  • Pack product in its original packaging. Ensure the package is tightly sealed on all sides to ensure contents do not become dislodged during shipping.
  • Bring your package to one of Canada Post 6,000 Retail Offices in Canada. To locate the closest Canada Post Office please visit Canada Post.

If we haven’t answered your question from the above documents, you can send your inquiry to our support team by clicking on Contact/Support (support@nestleconnect.ca). Please include the following information in your email:
  • Store Name
  • Store Number
  • Contact Name
  • Contact Phone Number
  • Transaction reference ID# (9 digit that you received from the portal, if you have already submitted a claim)
  • Detailed explanation of your question/issue

or call our toll-free number at 1-877-772-0012 and leave a voice message with the above same information.

Please make sure we have the most up to date information on file for your account.

Email Support: Contact/Support (support@nestleconnect.ca).




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